Next level of Unlimited Email Marketing at an Affordable Price.

Privacy Policy

SMTP Provider Privacy Policy

This Privacy Policy explains how SMTP Provider collects, uses, stores, and protects information when you use our Shopify application, website, dashboard, email marketing tools, SMTP services, and related services.

Last Updated: May 29, 2026

By using SMTP Provider, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Account Information

  • Name
  • Business name
  • Phone number
  • Login details
  • Billing and subscription information
  • Support communication

Shopify Store Information

When you install our Shopify app, we may access data required to provide our services, including:

  • Store name and store URL
  • Store owner/admin contact details
  • Customer records
  • Customer contact details
  • Marketing consent status
  • Product details
  • Order details
  • Cart and checkout events
  • Purchase history
  • Discount and campaign-related data

Campaign and Email Data

We may collect:

  • Email campaign content
  • Templates
  • Sending lists and segments
  • Automation settings
  • Opens, clicks, bounces, unsubscribes, complaints, conversions, and revenue attribution
  • Delivery logs and SMTP activity

Technical Data

We may collect:

  • IP address
  • Browser type
  • Device information
  • Log data
  • Cookies and similar tracking technologies
  • Dashboard usage activity

2. How We Use Your Information

We use information to:

  • Provide and operate SMTP Provider.
  • Sync your Shopify store data.
  • Send email campaigns and automation messages.
  • Recover abandoned carts, browse abandonment, and checkout abandonment.
  • Create customer segments and reports.
  • Track campaign performance and attributed revenue.
  • Improve email deliverability.
  • Monitor bounce rates, spam complaints, and abuse.
  • Provide customer support.
  • Process billing and manage subscriptions.
  • Improve product features and user experience.
  • Comply with legal obligations.

3. Shopify Customer Data

We process Shopify customer data only on behalf of the merchant using SMTP Provider. This data is used to power email marketing, customer segmentation, automation workflows, analytics, and revenue reporting.

We do not sell Shopify customer data.

4. Marketing Consent

SMTP Provider may help merchants send marketing emails, but the merchant is responsible for ensuring they have proper consent or another lawful basis to contact recipients.

We provide tools such as unsubscribe links, suppression lists, and consent-based segmentation to support compliance.

5. Cookies and Tracking

We may use cookies, pixels, and similar technologies to:

  • Keep users logged in.
  • Understand dashboard usage.
  • Improve website performance.
  • Measure campaign and app activity.
  • Support analytics and security.

Users may disable cookies through browser settings, but some features may not work properly.

6. Data Sharing

We may share limited data with trusted service providers who help us operate the platform, such as:

  • Hosting providers
  • Email infrastructure providers
  • Payment processors
  • Analytics providers
  • Customer support tools
  • Security and fraud prevention tools

These providers are only allowed to use data as needed to provide services to us. We may also disclose information if required by law, legal process, government request, or to protect our rights, users, customers, or infrastructure.

7. Data Security

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online service is 100% secure. Merchants are responsible for protecting their login credentials and limiting access to authorized users only.

8. Data Retention

We retain data for as long as needed to provide the service, maintain records, prevent fraud or abuse, comply with legal obligations, resolve disputes, and enforce agreements.

If you uninstall the Shopify app or close your account, you may request deletion of eligible data through the contact form or dashboard support.

9. Unsubscribe and Suppression

Recipients can unsubscribe from marketing emails using the unsubscribe link included in emails where required. Once unsubscribed, recipients may be added to suppression lists to prevent future marketing emails.

10. International Data Transfers

Your data may be processed in countries where we or our service providers operate. By using SMTP Provider, you understand that your data may be transferred and processed outside your country of residence, subject to applicable legal requirements.

11. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion.
  • Restrict processing.
  • Object to processing.
  • Request data export.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us through the contact form or dashboard support.

12. Children's Privacy

SMTP Provider is intended for business users and Shopify merchants. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Last Updated date.

14. Contact Us

For privacy questions or data requests, contact us through the contact form, dashboard support, or the business contact details below.

SMTP Provider
Blueberry Web Solutions Pvt Ltd
Unit No. 304, South City Business Park, 770 Anandapur, Kolkata - 700107, West Bengal, India
Phone: +91 8335850000
Website: smtpprovider.app